The Four Domains of Human Experience Design

Domain 1: Customer Experience Architecture

Example: Spotify's AI recommends music, but humans curate "Songs to Sing in the Shower" playlists that go viral

Value Creation: - Journey mapping with emotional touchpoints - Moment design for delight - Friction removal without losing personality - Community building around products

Market Rate: $500-$2,000/day

Domain 2: Employee Experience Innovation

Example: Salesforce's AI handles data entry while humans focus on relationship building, increasing both efficiency and satisfaction

Value Creation: - AI-human workflow design - Purpose amplification systems - Skill evolution pathways - Culture preservation strategies

Market Rate: $750-$2,500/day

Domain 3: Patient/Student Experience Transformation

Example: AI diagnoses conditions, but experience designers ensure patients feel cared for, not processed

Value Creation: - Empathy injection points - Anxiety reduction design - Personalization without creepiness - Trust-building frameworks

Market Rate: $1,000-$3,000/day

Domain 4: Citizen Experience Revolution

Example: Estonia's digital government uses AI for efficiency but designs every interaction to feel personal and trustworthy

Value Creation: - Accessibility optimization - Dignity preservation - Complexity simplification - Trust system design

Market Rate: $1,500-$5,000/day