Chapter 73

The Paradox That Creates Your Opportunity

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What AI Does Brilliantly:

- Process transactions at scale - Analyze behavioral patterns - Predict preferences - Automate responses - Optimize workflows

What AI Fails Miserably At:

- Understanding emotional context - Navigating cultural nuance - Building genuine trust - Creating memorable moments - Inspiring human connection

This gap isn't shrinking—it's growing. Every AI advancement makes human experience design more valuable, not less.