Client Retention Secrets
The VIP Treatment: - Birthday cards for pets - Holiday photos - Loyalty discounts - Referral rewards - Emergency availability
Going Above and Beyond: - Leave detailed notes - Send midday photos - Bring mail inside - Water plants - Small surprises
Scaling Strategies
Month 1: Foundation - 5-10 regular walks - 2-3 sitting clients - Build reputation - Perfect systems
Month 2: Growth - Add services - Increase radius - Raise rates 10% - Get testimonials
Month 3: Scale - Full schedule - Waiting list - Premium pricing - Consider help