Pre-Service Protocol
Meet & Greet Checklist: - Tour home/understand routine - Meet pets in their environment - Discuss specific needs - Exchange emergency contacts - Get vet information - House rules/boundaries - Payment arrangements
Questions to Ask: 1. Feeding schedule and amounts? 2. Medication needs? 3. Behavioral quirks? 4. Favorite toys/activities? 5. Off-limits areas? 6. Emergency protocols? 7. Camera/alarm systems?
During Service Excellence
Dog Walking Routine: 1. Arrival text/photo 2. Leash check 3. Weather appropriate 4. Safe route 5. Playtime inclusion 6. Water breaks 7. Paw cleaning 8. Departure update
Pet Sitting Standards: - Maintain routines - Extra attention/play - Regular updates - Clean up thoroughly - Security checks - Mail/plant care - Leave better than found
Post-Service Follow-Up
Visit Report Template: "[Pet name] had a great [walk/day]! We [specific activities]. They [ate/played/behavior notes]. Looking forward to next time! [Include photo]"
Review Request: "Thanks for trusting me with [pet name]! If you were happy with my service, I'd really appreciate a review on [platform]. It helps other pet parents find me!"