Chapter 37

Key Takeaways

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1. Organic communication evolution creates invisible architectures of exclusion based on who speaks first, fastest, or loudest 2. The VOICE framework (Varied, Organized, Intentional, Considerate, Equitable) ensures comprehensive communication inclusion 3. Multiple communication pathways for every important interaction allow people to contribute through their strengths 4. Clear protocols provide structure while allowing variation—chaos masquerading as flexibility helps no one 5. Intentional design is required—inclusive communication doesn't happen by accident 6. Equity means equal opportunity to influence outcomes, not just equal invitation to participate 7. Success requires both cultural change and supporting technology