Chapter 30

Key Takeaways

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1. Traditional productivity metrics create traps that penalize diverse working styles and invisible contributions 2. Inclusive metrics shift focus from output to outcomes, individual to collective, standardized to contextualized 3. Journey-based measurement recognizes growth trajectories and recovery from life events 4. Multi-dimensional frameworks like PRISM capture the full spectrum of value creation 5. Context factors and equity multipliers ensure fair comparison across different circumstances 6. Some traditional metrics actively harm inclusion and should be eliminated or transformed 7. Technology enables sophisticated measurement but culture determines whether metrics drive positive change