Email Scripts
Basic Cancellation Email
Subject: Immediate Cancellation Request - [Your Name] - Account #[Number]
Dear [Company Name],
I am writing to cancel my subscription effective immediately.
Account Information: - Account Name: [Your Full Name] - Account Number: [Your Account Number] - Email Address: [Your Email] - Service Plan: [Current Plan Name]
Please process this cancellation within 24 hours and send written confirmation to this email address.
I do not wish to receive any retention offers.
Thank you for your prompt attention to this matter.
Sincerely, [Your Name]
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Escalated Cancellation Email
Subject: URGENT: Second Cancellation Request - Regulatory Complaint Pending
Dear [Company Name],
This is my SECOND request to cancel my subscription. My first request was sent on [Date] and has not been processed.
Account Information: - Account Name: [Your Full Name] - Account Number: [Your Account Number]
If this cancellation is not processed within 24 hours: 1. I will dispute all charges with my credit card company 2. I will file complaints with the Better Business Bureau and state Attorney General 3. I will document this experience on social media and review platforms
Per FTC regulations, you must provide a simple cancellation method. Your failure to process my cancellation may violate consumer protection laws.
Process this immediately and confirm via email.
[Your Name]
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Phone Scripts
Opening Statement "I need to cancel my subscription effective immediately. My account number is [X]."
If They Ask Why "It's a personal financial decision. Please process the cancellation."
If They Offer Discounts "No thank you. I've made my decision. Please process the cancellation now."
If They Try to Transfer You "I've already been transferred [X] times. You can process this cancellation or connect me with a supervisor who can."
If They Say They Can't Cancel "Then please provide me with your full name and employee ID for my records. I'll be filing a complaint with consumer protection agencies about your company's illegal retention practices."
The Nuclear Option "I'm recording this call. Your refusal to process a simple cancellation request violates consumer protection laws. I need your supervisor immediately, or I'm hanging up and calling my credit card company to block all future charges."
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Chat Scripts
Opening YOU: I need to cancel my subscription immediately. Account: [Details]
If They Stall YOU: I see you're typing. To save us both time, I do not want any retention offers. Please process the cancellation now.
If They Ask Questions YOU: I've made my decision. Please process the cancellation and provide confirmation.
If They Can't Help YOU: Please escalate to someone who can process cancellations immediately. I'll wait.
Documentation YOU: Please provide the confirmation number and email me a copy of this chat transcript.
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