The TEST Framework
T - Task Understanding - What exactly needs testing? - What's the goal? - Who's the target user?
E - Experience Documentation - First impressions - Pain points - Confusion moments - Delight factors
S - Specific Feedback - "The button on page x..." - "When I clicked Y..." - "I expected Z but got..."
T - Thoughtful Suggestions - "Consider moving..." - "Users might prefer..." - "This would be clearer if..."
Types of Feedback That Pay
Navigation Issues: "I couldn't find the shopping cart because it's hidden under the menu. Consider making it visible on all pages."
Clarity Problems: "The 'Start Free Trial' button doesn't mention it requires a credit card. This surprised me at checkout."
Technical Bugs: "On iPhone 12, iOS 15.2, the submit button doesn't work after filling the form. I tried 3 times."
User Flow Friction: "The signup process has 7 steps. By step 4, I wanted to quit. Consider combining steps or showing progress."