Dr. Chin had spent twenty years perfecting her communication skills. As head of neurosurgery at a major hospital, she could explain complex procedures to patients, coordinate with precision among surgical teams, and present research to academic audiences. She was, by any measure, an exceptional communicator.
So why couldn't she get ChatGPT to understand what she wanted?
"I need you to explain this surgical procedure simply," she typed, attaching a complex medical description.
The AI's response was a disaster—too technical for patients, too basic for medical students, and somehow managing to miss the key points she needed to convey.
"It's like it's speaking a different language," she vented to her colleague, Dr. Rodriguez, who happened to be the hospital's innovation director.
"That's because it is," Rodriguez replied. "Let me show you something that will change how you think about AI communication forever."
He pulled up two brain scans on his monitor. "This is your brain processing language," he pointed to the first scan, showing complex patterns across multiple regions. "And this," he switched to a simplified diagram, "is how AI processes language. See the difference?"
Dr. Chin leaned forward, intrigued. What she learned in the next hour revolutionized not just her AI interactions, but her understanding of communication itself.