Chapter 27

Key Takeaways

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1. Digital age leadership requires fundamental shifts from command-and-control to networked influence and multi-modal communication 2. Adaptive communication mastery means using multiple channels and formats to ensure everyone can contribute optimally 3. Cultural intelligence goes beyond awareness to actively leveraging different cultural approaches to work 4. Psychological safety at scale requires intentional architecture across foundation, structure, practice, and culture layers 5. Distributed empathy must be systematically built through individual, team, and organizational practices 6. Inclusive decision-making needs sophisticated frameworks that gather and integrate diverse perspectives 7. Neurodivergent leaders bring unique strengths when supported to lead authentically