Chapter 16

Key Takeaways

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1. Standard productivity tools embed assumptions about cognitive patterns that exclude many users and reduce overall team productivity 2. Inclusive tech stacks provide multiple views, pathways, and interfaces for the same underlying data and workflows 3. Customization isn't accommodation—it's optimization that benefits everyone by removing cognitive friction 4. Neurodivergent team members need specific features like flexible attention management, sensory controls, and energy-aware scheduling 5. Cultural cognition shapes how people organize information and conceptualize time, requiring globally-aware tool design 6. Integration is essential to prevent tool fragmentation while supporting diverse working styles 7. Success metrics must go beyond adoption rates to measure cognitive inclusion and wellbeing